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Complaints & Feedback

We take every complaint seriously — including complaints about services paid for through Centrepay. Here's how to lodge one and what happens next.

How to make a complaint

You can lodge a complaint with us in whichever way suits you best:

📞 Phone0400 000 000Speak to us directly
✉️ Emailservice@safehouselocks.comPut "Complaint" in the subject
📝 OnlineUse the form belowYou'll receive a reference number

What happens next

  1. We acknowledge your complaint within 2 business days of receiving it.
  2. We investigate and keep a record of your complaint and how it is handled.
  3. We respond with an outcome — we aim to resolve all complaints within 10 business days. If it takes longer, we'll keep you updated.

If your complaint relates to a Centrepay deduction and you're not satisfied with our response, you can also contact Services Australia (feedback and complaints line 1800 132 468) or visit servicesaustralia.gov.au/centrepay.

Lodge a complaint online